Privacy Policy

Our contact details.

Address: Neptune Mill, Chapeltown Street, Manchester, M1 2WQ
Phone Number: 0161 547 3136
E-mail: hello@olloliving.co.uk 

The personal information we collect.

We collect and process the following information:

• Online identifiers such as IP Address and Cookies

If you submit an enquiry, we collect and process:

• Name
• Email address
• Telephone number

We also may request the following additional information:

• Household age range
• Household type
• Nationality
• Employment status
• Household income

How we get your information and why we have it.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Contact information that you submit via the online enquiry forms – this is so we can respond to your enquiry and advise on appropriate homes within your budget
• Online identifiers – this is so we can ensure that our website is giving you the best online experience and for helping us understand how you interact with our website

You can read our cookie policy here.

We also receive personal information indirectly, from the following sources in the following scenarios:

• Rightmove – when you submit an enquiry
• On The Market – when you submit an enquiry
• Hubspot – when you submit an enquiry via a Hubspot form or landing page 
• Spike – when you reserve a home for rent

We use the information that you have given us in order to contact you to book in a viewing, send you marketing materials or to proceed with registering you as a tenant. 

We also receive personal information indirectly, via Hubspot when you subscribe to a mailing list. This is used to send you relevant marketing emails.

We may share this information within the team or with third parties such as partner organisations, legal advisors, utilities providers etc. We will only share your information when necessary and in order to deliver services.

In some instances, we may be required to share your information with other agencies, such as the police.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting hello@olloliving.co.uk

How we store your personal information.

Your information is securely stored within the platform which you enquire - either Rightmove, On The Market, Hubspot or Spike. These are only accessed by relevant employee via secure log in with 2 factor authentication. 

We keep personal data for period during which the relevant development is live, and whilst the customer is subscribed. We will then dispose your information by deleting all personal identifiers from our records

Personal data is only stored whilst the development is live and relevant, and whilst the customer is subscribed. Once the development is completed or the customer unsubscribes then their data is cleaned.

Where personal data is not accurate – if we are not able to contact them via their email or phone number – then it is removed from our database.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website or app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or loss of your data.

How we disclose your information.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (as defined in section 1159 of the UK Companies Act 2006).

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. For example, we may share your name and address with builders and decorators if repairs are required.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If ollo living or its affiliates or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of our staff, customers or others.

Your rights.

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@olloliving.co.uk if you wish to make a request.

If you wish to unsubscribe from a newsletter, please click the unsubscribe button within any email, at any point.

Contact Us.

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@olloliving.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
ICO website: https://www.ico.org.uk